Bed & Breakfast

Terms and Conditions

Helping you get the best from your stay

Terms and Conditions of Booking The Old Gin Distillery Apartment

COVID-19 (CORONAVIRUS)

It is a worrying time for everyone at the moment, and we don’t want any concerns you may have about staying with us to add to your worries, so we have made our T&Cs as clear as we can.

Guests should be aware of the risk of Covid-19 continuing to spread and, as such, understand the possibility that bookings may need to be cancelled. Bookings made for a stay will be treated like any standard booking, according to our terms and conditions below.

We do provide Hand Sanitiser and face masks

Of course we hope that cancellation won’t be necessary and we look forward to welcoming you soon. 

Use of Wi-Fi  – Free Wi-Fi

GDPR –  We do not store or keep your details, a copy receipt for your stay is available upon request.  

Booking T&C’s

1. In the unlikely event that we have to change or cancel your booking we reserve the right to do so.
2. If we have to cancel your booking due to our forced closure by a Government lockdown, either national or local, or due to infection on the premises, then we will do our best to move your booking to a mutually agreeable future date (within 12 months, subject to availability) and will carry your deposit over to this future stay.  No refunds will be made. Please note we will not be liable for any sums which you have paid to any other persons/parties in connection with your reservation. For the avoidance of doubt, we shall have no further liability to you for any changes to, or the cancellation of, any booking.
3. If you cancel your booking because you don’t want to travel, or because you have been told to self-isolate, or due to a Government lockdown in your local area, then the normal cancellation policy applies – see section 4 below. We strongly recommend you purchase comprehensive travel insurance.
4. Cancellation:  Should it become necessary for you to cancel your booking with less than 7 days’ notice we shall, of course, make every effort to re-let your accommodation.  However, should we be unable to do so a charge equivalent to the full value of the booking will be made. We regret there can be no allowance for curtailment of a reservation.
5. For the safety of all guests and staff, anyone suffering from Covid-19 symptoms (as described by the Government at that time), either on arrival or during their stay, will be asked to return to their main residence to self-isolate and no refund will be made. We strongly recommend you purchase comprehensive travel insurance
6. All bookings must be made via our website and/or  in writing, we do not take instructions over the phone. We require valid credit/debit card details to secure your reservation. All card details are held securely.
7. You authorise management of The Old Gin Distillery to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the terms of your agreement with us.
8. A 25% non-refundable deposit is taken at the time of booking when booking direct with The Old Gin Distillery. Bookings made through any 3rd party, will have a 50% non-refundable deposit taken. Card details are held against the Apartment. Should you fail to take up your reservation without letting us know, a charge will be made against your card for the full amount of your booking (see section 4 above). Bookings made with an arrival date within 7 days of the booking will be charged in full at the time of booking.
9. If the person making the reservation is different to the person(s) taking up occupation, the person who makes the reservation may be held responsible for non-arrival/damage or loss and monies may be taken from their credit/debit card.
10. Check In: Check in is between 3pm-8pm    Check Out: Check out time is by 10:00am.
11. Late Arrivals: Any guests arriving late should call us, a contact number will be provided after a booking has been made.
12. Damage to Rooms or Contents: Where a guest causes damage to any part of the room or to any of the fixtures and fittings the cost of replacement or repair will be charged to the guest. Where a guest causes temporary damage a cleaning charge will be added to the guest’s bill.
13. We strongly recommend that you take out Travel/Holiday cancellation insurance to cover you in such circumstances. Please remember your reservation is a binding contract under British Law.
14. If you or any member of your party has any special access requirements, please let us know. A copy of our “Access Statement” is available upon request, or can be viewed on our web site at here.
15. Accidents: Please let us know immediately of any damage or spillage, however caused, so that we can clean or repair. We understand accidents happen and early intervention can prevent permanent damage. Failure to inform us will result in a charge being made against you for damage subsequently found.
16. Smoking: The Old Gin Dustillery is a non-smoking premises and smoking in the property is against the law. If a guest/visitor is found smoking anywhere in the property they will be asked to leave and full payment for the reservation will be taken from the credit/debit card. Should it be found after a room has been vacated that the guest/visitor has smoked in the room a charge will be made against the debit/credit card for full and thorough cleaning of the room and for any loss incurred to the business by us having to cancel or turn away bookings whilst the room/accommodation is thoroughly cleaned.
17. Towels are provided in each room for the use of guests while they stay with us. The towels are not for the use of guests outside their rooms.
18. Any guests behaving in an inappropriate way will be told to leave and full payment for the reservation will be taken from the credit/debit card.
19. Parking – there is free parking in the roads at either of Pymmes Mews. See Map, Pymmes Road and Moffat Road
20. Take Aways & Food – Cooked or smelly cold foods are not allowed in the first floor bedroom
21. By making a booking you agree with the Terms and Conditions as listed above

 Thank you for your co-operation.